Last updated September 14, 2026
Acceptance of these terms
By using this website, you agree to these Terms & Conditions and the Privacy Policy. If you do not agree, do not use the website or submit information through it.
Website information
This website provides general information about NOVA’s gas and propane services and service area. Website content is not engineering, code, permitting, utility, or emergency advice. Project requirements depend on the property, equipment, fuel source, applicable rules, and an appropriate professional assessment.
Service requests
Submitting a form, leaving a message, or speaking with NOVA does not by itself create a contractor-customer relationship, confirm service availability, schedule an appointment, guarantee a response time, or approve a project. Any work, pricing, schedule, warranty, payment terms, or other project conditions will be addressed separately in an estimate, work order, service agreement, or other written confirmation.
Gas emergencies
This website and its forms are not emergency services and are not monitored for emergency dispatch. Smell gas or suspect a leak? Leave the area and call 911 from a safe location. Then call us at (727) 233-5100.
Communications consent
When you check the consent box and submit a service request, you authorize NOVA to contact you by phone, email, or text about that request. Consent is not a condition of purchasing services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages. For help or to update your preferences, call (727) 233-5100. Marketing messages, if ever offered, require any separate consent required by law.
Acceptable use
You may not use this website to:
- violate applicable law or another person’s rights;
- submit false, fraudulent, harmful, or unlawful requests;
- interfere with the website’s operation or security;
- attempt unauthorized access to systems or information; or
- copy or exploit website content except as allowed by law.
Intellectual property
The website’s text, design, graphics, logos, and other content are owned by NOVA or used with permission and are protected by applicable law. You may use the website for personal or internal business purposes related to evaluating NOVA’s services. No other license is granted.
Third-party websites
Links to third-party websites are provided for convenience or reference. NOVA does not control and is not responsible for their content, availability, security, or practices.
Disclaimers
To the extent permitted by law, this website is provided as available without warranties of uninterrupted operation, error-free content, or fitness for a particular purpose. NOVA may change or discontinue website content or features at any time.
Limitation of liability
To the extent permitted by law, NOVA will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of, or inability to use, this website. These terms do not limit any liability that cannot lawfully be limited. Separate agreements governing actual services may contain different terms.
Governing law
These website terms are governed by the laws of the State of Florida, without regard to conflict-of-law principles. If any provision is found unenforceable, the remaining provisions will remain in effect.
Changes to these terms
NOVA may update these terms as the website or services change. The Last updated date identifies the current version. Continued use after an update means you accept the revised terms.
Contact us
Questions about these terms may be directed to NOVA Gas & Utilities at (727) 233-5100.