Last updated September 14, 2026
Information we collect
We collect information you provide when you request service or contact us, including your name, phone number, email address if provided, and the details you share about your project, equipment, property, or service need. The website may also attach the service, county, and page connected with your request so we can understand its context.
Our website host and security providers may process standard technical information needed to deliver and protect the site, such as an IP address, browser or device information, requested pages, timestamps, and referring page. We do not ask you to submit payment-card, government identification, medical, or account-password information through the service-request form.
If you choose Allow analytics, Google Analytics may collect information about pages viewed, approximate location, device and browser details, referring sources, and interactions such as service-button clicks, phone-link clicks, form starts, form errors, and confirmed form delivery. We do not send your name, phone number, email address, or service-request message to Google Analytics.
How we use information
We may use collected information to:
- respond to questions and service requests;
- evaluate, coordinate, or schedule requested work;
- communicate about the request by phone, email, or text;
- operate, protect, troubleshoot, and improve the website;
- maintain business records and prevent misuse; and
- comply with legal obligations and protect legal rights.
How information is disclosed
We may disclose information to service providers that support website hosting, customer-relationship management, communications, security, and related business operations. Those providers may process information only for the services they provide to NOVA. We may also disclose information when required by law, to protect people or property, or in connection with a business transaction such as a merger, financing, or sale.
We do not sell mobile opt-in information or share it with third parties for their independent marketing or promotional purposes. Text-message consent records may be processed by communications providers solely to deliver and manage NOVA messages.
Calls, email, and text messages
If you check the consent box and submit a service request, you authorize NOVA to respond about that request using the contact methods you provide. Consent is not a condition of purchasing services. Message frequency varies, and message and data rates may apply. Reply STOP to opt out of text messages. You may also call us at (727) 233-5100 to update your communication preferences.
Retention and security
We retain information for as long as reasonably necessary to respond to requests, provide services, maintain appropriate business and legal records, resolve disputes, and enforce agreements. Retention periods may vary by the type of information and the reason it was collected.
We use reasonable administrative, technical, and physical safeguards appropriate to the information we handle. No method of transmission or storage can be guaranteed completely secure.
Your choices
You may ask about, correct, or request deletion of personal information associated with your service inquiry, subject to applicable law and legitimate recordkeeping needs. You may also withdraw communication consent. To make a request, call (727) 233-5100. We may need to verify your identity before completing a request.
Analytics is off until you choose Allow analytics. You may decline by choosing Only necessary, and you may revisit that choice at any time through the Privacy choices control in the website footer.
Children’s privacy
This website is intended for adults seeking residential or commercial services. We do not knowingly collect personal information from children under 13 through the service-request form.
Third-party links
The website may link to third-party websites or resources. Their privacy practices are governed by their own policies, and NOVA is not responsible for those practices.
Changes to this policy
We may update this policy as our website, services, or legal obligations change. The Last updated date identifies the current version.
Contact us
For privacy questions or requests, call NOVA Gas & Utilities at (727) 233-5100.